Privacy Policy - FlexoTap

Introduction

FlexoTap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application FlexoTap - Amazon Flex Bot (the "App").

Information We Collect

1. Personal Information You Provide

• Account Information: Email address, phone number for registration and authentication
• Profile Data: User preferences, notification settings, and app configuration
• Subscription Information: Payment details processed through Stripe (we do not store payment card information)

2. Information Collected Automatically

• Device Information: Device type, operating system version, unique device identifiers
• App Usage Data: Features used, session duration, app performance metrics
• Location Data: Approximate location for warehouse filtering (when permission is granted)

3. Accessibility Service Data

Our app uses Android Accessibility Services to:

• Monitor Amazon Flex app: Detect available delivery blocks and opportunities
• Automated Interactions: Assist with block selection and acceptance (only when enabled by user)
• Screen Content: Read text and UI elements from the Amazon Flex app for automation purposes

How We Use Your Information

Primary Purposes

• Service Delivery: Provide Amazon Flex block detection and notification services
• Account Management: User authentication, subscription management, and support
• App Functionality: Deliver core features like filtering, notifications, and automation
• Communication: Send service-related notifications, updates, and support responses

Analytics and Improvement

• Performance Monitoring: Track app crashes, errors, and performance metrics
• Usage Analytics: Understand feature usage to improve the app experience
• Security: Detect and prevent fraudulent activities and unauthorized access

Information Sharing and Disclosure

We DO NOT Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

Limited Sharing for Service Delivery

• Firebase/Google Cloud: For authentication, database services, and push notifications
• Stripe: For secure payment processing (they handle all payment data directly)
• Cloud Infrastructure: Secure servers for app functionality and data storage

Legal Requirements

We may disclose your information if required by law, regulation, or valid legal process.

Data Security

Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols
• Secure Storage: Personal data is stored in secure, access-controlled databases
• Limited Access: Only authorized personnel have access to user data for service delivery and support
• Regular Audits: We regularly review and update our security practices

Your Rights and Choices

Account Control

• Access: View and update your account information through the app
• Deletion: Request account deletion by contacting hello@flexotap.app
• Data Export: Request a copy of your personal data

Data Retention

• Active Accounts: We retain your data while your account is active and for legitimate business purposes
• Deleted Accounts: Personal data is deleted within 30 days of account deletion request
• Legal Requirements: Some data may be retained longer if required by law or for security purposes
• Analytics Data: Aggregated, anonymized usage data may be retained for improvement purposes

Children's Privacy

FlexoTap is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18.

Account Deletion

You have the right to request deletion of your FlexoTap account and all associated personal data.

How to Request Account Deletion

1. Email us: Send an email to hello@flexotap.app
2. Subject Line: "Account Deletion Request"
3. Include: Your registered email address and phone number for verification
4. Confirmation: Explicitly confirm that you want to delete your account and all data